What a delivery driver does
Delivery drivers move products from your location to customers using cars, cargo vans or light trucks. They might deliver parts to repair shops, medical supplies to clinics, food to restaurants or orders to homes. A typical day includes loading the vehicle, planning a route, completing several stops, collecting signatures or payment, handling returns and keeping the vehicle clean and in good condition. Most of these roles need an Ontario Class G licence rather than a commercial class.
Because delivery drivers work alone and represent your brand at the door, character matters as much as driving skill. Finch checks licence status, reviews a driver's abstract and asks about the routes, vehicles and customer situations each candidate has handled. We look for people who are organized, communicate well with dispatch and stay calm in traffic. You get a shortlist of suitable drivers you can trust with your vehicles and your customers.
Typical responsibilities
- Load and check orders against delivery paperwork or the delivery app
- Plan efficient routes and adjust for traffic and customer changes
- Deliver goods safely and collect signatures, photos or payment
- Handle returns, exchanges and damaged item reports
- Complete basic vehicle checks and keep the vehicle clean
Qualifications and credentials
- Valid Ontario driver's licence, usually Class G, suited to the vehicle you use
- A driving record your insurer will accept, shown on a current abstract
- Strong knowledge of GTA roads and comfort with GPS and delivery apps
- Good customer service and communication skills
- Ability to lift and carry packages, sometimes up stairs
Who hires a delivery driver
- Auto parts and industrial suppliers
- Pharmacies and medical supply companies
- Food distributors and caterers
- Furniture, flooring and appliance retailers
- Printers, labs and other local service businesses
Where we recruit delivery driver candidates
We fill delivery driver roles for employers across Toronto and the GTA, including North York, Scarborough, Etobicoke, Vaughan, Markham, Richmond Hill, Mississauga, Brampton, Oakville, Burlington, Oshawa and Pickering, and for employers across Canada. GTA employers can meet us at our North York office by appointment.
What Finch checks before you meet a candidate
- Licence class, status and driver's abstract
- Knowledge of the areas and road conditions your routes cover
- Customer service at the door and on the phone
- Reliability and punctuality, confirmed through references
Interview questions to ask
- You arrive at a delivery and nobody is there to receive it. What do you do?
- How do you plan your stops when you have a full day and a few rush orders?
- Tell me about a difficult customer interaction on a delivery and how it ended.