Receptionist
Your receptionist is often the first voice and face clients meet. Finch finds courteous, organized candidates who represent your business well from the first call.
Professional & office recruitmentReception and customer service recruitment in Toronto and the GTA
The people who answer your phones and greet your clients shape how your business is seen. Finch recruits front-line professionals who are courteous, capable and dependable.
Reception and customer service staff are often the first and most frequent contact your clients have with your business. They answer questions, solve problems, book appointments, take payments and calm frustrated callers, often while juggling several tasks at once. Finch recruits receptionists, front desk coordinators, customer service representatives, call centre agents and client service coordinators for offices, clinics, showrooms, property managers and service businesses across Toronto and the GTA.
These roles can look easy to fill because many people apply, but turnover and inconsistent service are common when the fit is wrong. A strong hire combines warmth with composure, accuracy with speed and a willingness to follow your processes. During the consultation we learn your client base, your systems and the tone you want your front line to set. Then we advertise, source, screen and shortlist suitable candidates and arrange interviews for you.
Why front-line hiring is harder than it looks
01
High application volumes make it slow to find candidates with real client-facing experience instead of people applying to every posting they see.
02
Polished interview manners do not always reflect how someone handles a difficult caller, a full waiting room or a complaint at the end of a long day.
03
Front-line staff rely on booking, CRM or phone systems, and learning a new platform from scratch slows a new hire down in the first weeks.
04
Turnover in reception and service roles disrupts clients and staff, so reliability and genuine interest in the work matter as much as skills.
How we screen reception & customer service candidates
- Client-facing experience in a setting similar to yours
- Phone manner, tone and clarity, assessed in conversation
- Experience with booking, CRM, ticketing or phone systems
- How the candidate handles complaints and difficult conversations
- Reliability, punctuality and attendance, confirmed through references
Where we recruit reception & customer service professionals
We run reception & customer service searches for employers across Toronto and the GTA, including North York, Scarborough, Etobicoke, Vaughan, Markham, Richmond Hill, Mississauga, Brampton, Oakville, Burlington, Oshawa and Pickering, and for employers across Canada.
Roles we fill
Reception & customer service roles we recruit for
Front desk coordinator
A front desk coordinator runs the reception operation rather than just staffing it. Finch finds organized candidates who can manage schedules, visitors and other front desk staff.
Customer service representative
Customer service representatives protect your reputation one conversation at a time. Finch recruits candidates who listen well, solve problems and follow through.
Call centre agent
Call centre agents need composure, clear speech and the discipline to work within a structured environment. Finch screens for all three before you meet anyone.
Client service coordinator
A client service coordinator keeps your accounts organized, your clients informed and your team on schedule. Finch finds candidates who can manage relationships as well as details.
How it works
How a reception & customer service search works
Consultation
Tell us about the role, your team and your timeline. We agree on a retainer and fees tailored to the position.
Retainer & search
Your retainer starts the search. We advertise, source and screen candidates for you.
Shortlist & interviews
You meet only suitable candidates. We arrange every interview.
Hire & follow-up
We manage the offer and check in after your new hire starts.
Retainer-based recruiting. Fees are tailored to every position, and a retainer up front starts your search.Book a consultation
Reception & customer service recruitment: questions employers ask
Can you recruit bilingual or multilingual front-line staff?
Yes. Many GTA employers serve clients in more than one language, and we can include language requirements in the search. We confirm language ability during screening rather than relying on a résumé alone, so you know the candidate can serve clients comfortably in the languages your business needs.
Do you recruit reception staff for clinics and medical offices?
We do. Medical and dental reception roles require comfort with scheduling software, patient privacy and a calm manner with people who may be unwell or anxious. We screen for that experience specifically, and we also recruit for other front-line settings such as law offices, property management, showrooms and corporate lobbies.
How involved do we need to be in the search?
Your main involvement is the initial consultation and the interviews. After we agree on the role and the retainer is in place, Finch handles advertising, sourcing and screening. We present a shortlist, arrange interviews at times that suit you, support the offer stage and check in after the new hire starts.
Google reviews
What our clients say
“Over the last four years, Finch Employment helped me find both long and short term assistants for my real estate business. The quality of personnel they matched me with has been unparalleled in regards to other recruitment firms. I am happy to recommend their services across all industries.”
“Finch Employment is a very reliable and professional company. My experience with them was very positive, and the process was quick and well organized.”
“Thank you for your professional approach. Because of Finch Employment’s support, our gym got a very skillful massage therapist.”
Related professional & office recruitment
Tell us about your reception & customer service opening
Tell us who you need. A Finch recruiter will call you back within one business day to talk through the role and retainer.
Call 416-551-6111Office visits by appointment only